What you can expect from us

Frequently Asked Questions

Reliable Rental Cars

Our fleet of rental cars consists of the latest models with a variety to meet your car rental requirements. All vehicles are serviced according to their manufacturers recommendations and are safety checked after every rental. This gives you, our customer, the peace of mind knowing that you have rented a reliable quality car.

Quality Customer Service

We acknolwedge that you have better things to do than find and travel to a car rental office, that is why we deliver our rental cars to you. This saves you time and provides quality customer service. At MINI COST Car Rental you would be surprised to find how hard we will try to ensure that you have a better car rental experience.

Q: I live outside of Australia; how can I make a reservation?
A: The most effective way of making a reservation is using the Mini Cost Auto Rental availability request. Simply provide the essential details required and we will provide you with an email quotation with a direct link to our online reservation form. You can also book by telephone, e-mail, fax or letter. Mini Cost Auto Rental requires a $200AUD deposit by credit card, cheque or postal order to guarantee the vehicle.

Q: What type of drivers licence will I require to rent a car?
A: You must provide a valid drivers licence. If your drivers licence is from overseas and is not written in English, an International Driving Permit with an English translation must be carried with the licence. An International Driving Permit must be valid for the entire term of your car rental.

Q: How can I guarantee a certain make and model of car?
A: Mini Cost Auto Rental will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available then the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.

Q: What age must I be to rent a car?
You must be 21 years of age to rent a car from Mini Cost Auto Rental. All drivers aged between 21 and 24 incur an additional $10.00 per day surcharge.

Q: Can I rent a vehicle with my "P" Provisional Licence?
Yes, there is an additional $14.00 per day charge for Red Provisional Licence and a $7.00 per day charge for a Green Provisional Licence.

Q: How can I guarantee a certain make and model of a car?
Mini-Cost Auto Rental will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available then the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.

Q: What about a specific colour?
A: Requests for specific colours will be considered but cannot be guaranteed.

Q: How can I cancel my reservation, or change it once I get to Australia?
A: Reservations can be changed or cancelled however charges may apply.

Q: What documentation do I need to provide when renting ?
A: A current driver's licence and credit card. If you are from overseas, a passport will also be required. Cards accepted are VISA, Mastercard, Dinners Club and American Express. If you are paying by American Express or Dinners Club, there is 5% surcharge.

Q: What services do you offer at airports?
A: Vehicle pick-up and drop off is available at Sydney Domestic and International airports. Airports are serviced for all flights but pre booking is required and a charge may apply.

Q: Can I upgrade my vehicle once the rental period has commenced ?
A: Upgrades are available subject to availability. Charges apply.

Q: Do you charge cancellation fees ?
A: A cancellation fee, equal to deposit, will be charged if reservation is cancelled within fourteen (14) days of booking.

Q: Can my spouse and adult children also drive the vehicle ?
A: Extra drivers are possible subject to age and licence conditions. Additional drivers who meet age and licence requirements may drive the vehicle if nominated at time of renting and added to rental agreement. Please refer to specific policy for further restrictions and conditions of renting when making your reservation.

Q: What happens in case of breakdown or accident ?
A: A statewide emergency road side assistance service is available 24 hours per day. It is called the National Roads and Motorists' Association (NRMA)

Q: How can I extend the rental period ?
A: Your rental period can be extended subject to availability simply by calling or emailing Mini Cost Auto Rental Car Rental.

Q: Do you offer reduced rates for extended stays ?
A: The longer you rent, the lower the daily rate will be.

Q: Do you offer corporate rates ?
A: Corporate rates can be provided upon request by producing your company letterhead.

Q: Do you pay commission to travel agents ?
A: Generally yes, please e-mail, phone or fax us with your request.

Q: Do I need to return the vehicle full of fuel ?
A: Rental rates don't include the cost of fuel. All cars are presented with a full tank of fuel and whilst it is not necessary to return the car full of fuel you will be charged the cost of filling the vehicle at the end of the rental period.

More Questions Contact:
69 Hawkesbury Road, Westmead NSW 2145
Phone: 02 9689 3889 or international callers +61 2 9689 3889, Facsimile: 02 9893 8855

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